399btd Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by 399btd ("we", "us", "our") through the 399btd website at https://399btd.app and all associated services. It governs the relationship between 399btd and you ("Player", "User", "You") with respect to the collection, use, storage, and disclosure of personal information.

By registering an account with 399btd or by otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the 399btd platform.

399btd reserves the right to update this Policy from time to time. Material changes will be communicated to registered players. The date of the most recent revision is displayed at the top of this page. Your continued use of the platform after any revision constitutes your acceptance of the revised Policy.

1. Who We Are

399btd operates the online casino and sports betting platform accessible at https://399btd.app. For the purposes of this Privacy Policy, 399btd is the data controller responsible for your personal information. If you have any questions about how we handle your data, contact us at [email protected].

2. What Personal Data We Collect

When you register and use the 399btd platform, we collect the following categories of personal data:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. If you voluntarily provide such information in a support communication, it will be used solely to address your enquiry and will not be stored beyond the resolution of that matter.

3. How We Collect Your Data

399btd collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you access and interact with the platform.
• Third-party sources: Identity verification and fraud screening data obtained from third-party KYC and AML compliance service providers where required.
• Payment processors: Transaction confirmation data received from mobile banking operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) when you make a payment.

4. Cookies and Tracking Technologies

399btd uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the site. We use the following types of cookies:

• Essential cookies: Required for core platform functionality including session management and login state. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform so we can improve user experience. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorised account use.
• Preference cookies: Used to remember your settings and platform preferences between sessions.

You may disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain platform features. We do not use cookies to serve targeted advertising from third-party advertisers.

5. How We Use Your Personal Data

399btd uses the personal data we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity and age, and manage your account settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Platform operation: To provide sports betting, casino games, crash games, and all other services available on the 399btd platform.
• Security and fraud prevention: To monitor for suspicious activity, prevent unauthorised account access, detect cheating, collusion, or money laundering, and protect the integrity of the platform.
• Legal and regulatory compliance: To fulfil anti-money laundering (AML), know-your-customer (KYC), and any other applicable legal obligations.
• Responsible gaming: To monitor player activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion at your request.
• Customer support: To respond to your enquiries, resolve disputes, and improve our support services.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features.
• Marketing communications: Where you have consented to receive promotional communications from 399btd, to send you information about bonuses, promotions, and new features. You may withdraw this consent at any time by contacting [email protected].

6. Legal Basis for Processing

399btd processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and fraud prevention obligations.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests, including platform security, fraud detection, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where you have given explicit consent to a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Sharing of Personal Data

399btd does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners, solely for the purpose of processing your transactions.
• KYC and AML compliance providers: Third-party identity verification and fraud screening services used to fulfil our regulatory obligations.
• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive limited technical data (such as session tokens) necessary to operate their games on our platform. These providers are contractually bound to handle such data in accordance with applicable data protection standards.
• IT and hosting providers: Infrastructure and cloud service providers that host the 399btd platform and its data, subject to strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, we may disclose personal data to law enforcement or regulatory bodies.

All third parties with whom 399btd shares personal data are required to implement appropriate technical and organisational security measures and to process data only for the purposes specified by 399btd.

8. Data Retention

399btd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years following each transaction to satisfy financial record-keeping obligations.
• Support and communications records: Retained for 2 years from the date of the last communication or the resolution of any related dispute, whichever is later.
• Technical and usage data: Retained in aggregated or anonymised form for platform analytics. Raw technical logs are deleted or anonymised after 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

9. Your Data Protection Rights

As a user of the 399btd platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our overriding legal obligations to retain certain records.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances while a dispute or correction request is pending.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.

To exercise any of these rights, please contact 399btd at [email protected] with your account username, your specific request, and sufficient information to verify your identity. We will respond within 30 days. In some cases, we may need to request additional information from you to verify your identity before processing your request.

10. Security Measures

399btd implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 399btd platform.
• Encrypted storage of sensitive account and financial data on secured servers.
• Access controls that restrict staff access to personal data on a strict need-to-know basis.
• Regular security reviews, penetration testing, and vulnerability assessments.
• Two-factor authentication options for account access.
• Automated fraud and anomaly detection systems that monitor platform activity in real time.

While we take all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

11. Children and Minors

The 399btd platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account with 399btd, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Links to Third-Party Services

The 399btd platform may reference third-party payment providers and game studios in the course of normal operations. This Privacy Policy applies solely to data processed by 399btd. Third-party services such as bKash, Nagad, Pragmatic Play, and Evolution Gaming operate under their own privacy policies, and 399btd is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with.

13. Changes to This Privacy Policy

399btd may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. Where changes are material, we will notify registered players via the email address associated with their account or by displaying a prominent notice on the platform. The effective date of the current version is displayed at the top of this page.

Your continued use of the 399btd platform after any revision to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 399btd data protection team:

• Email: [email protected]
• Response target: Within 30 days for data subject rights requests; within 5 business days for general privacy enquiries
• Support hours: 24 hours a day, 7 days a week

When contacting us about a privacy matter, please include your registered account username and a clear description of your enquiry or request to help us respond as quickly as possible.